Question 1

Making a reservation

Accepted Answer

Please email us at info@casajoyadelmar.com to confirm your preferred dates are available and to discuss details. You will then complete our Rental Agreement and submit your Initial Payment (50%) via personal check or bank wire. Your reservation is confirmed upon receipt of your 50% down payment and the signed Rental Agreement.

Question 2

Payment options

Accepted Answer

You can pay by personal check or bank wire. We will communicate to you our payment information once your dates are confirmed.

Question 3

Mexican Sales Tax

Accepted Answer

Mexican Value Added (sales) IVA tax is 16% and applies to all rentals. That amount will be added to your nightly rate.

Question 4

Cancellation and Refund Policy

Accepted Answer

The Initial Deposit (50% of total amount due at signing) must be delivered to and accepted by the Property Manager in order to secure Client's reservation and create a binding agreement. If the time of stay requested is not available at the time of Property Manager’s receipt of initial deposit, the Property Manager shall return the Initial Deposit to Client and this agreement shall be of no force or effect.

The Client has two options for refund of the Initial Deposit (50% of total amount due at signing) if they are not able to go:
The initial deposit, less any deductions allowed under this agreement, shall be returned to Client within 30 days after the end of client’s intended stay. Client must cancel a reservation with 60 days’ notice prior to their arrival date in order to receive a refund of 100% of the initial deposit, apart from Christmas weeks. During Christmas weeks, Client shall give 90 day notice prior to their arrival date in order to receive a refund of 100% of the initial deposit.
If Client fails to give the above notices, all sums paid shall be non-refundable, with the following exceptions:
If the Premises are uninhabitable for all or part of Client’s time of stay due to casualty, loss, acts of God, or other causes, Client may either be refunded all money previously paid, or Client may reschedule their time of stay as its sole remedies.
If the property is unavailable due to the sale of the property and the new owner is unable to accommodate the Client's stay, Client shall be refunded 120% of all amounts deposited.
If Client desires to cancel a reservation, but finds a replacement renter acceptable to the Property Manager for Client’s specified time of stay, the Property Manager shall apply the sums previously paid by the Client to the account of the replacement renter. In this event, such replacement renter shall be solely responsible for reimbursing the Client for any amounts due.

Question 5

Security Deposit

Accepted Answer

An additional $3,000 Security Deposit is due with the final payment for the purpose of covering any damages to the property, furniture, fixtures, or vehicles. Assuming there are no damages, the $3,000 Security Deposit may be used to offset food, beverages, transportation, excursions, or any other amounts paid by our house concierge. The balance, if any, will be returned to you within 15 days of your departure. Our concierge will provide you on the last day of your stay with a spreadsheet breaking down all costs and expenses. If the amount exceeds the Security Deposit, please pay the concierge, or you can settle up with the Property Manager via personal check or bank wire.

Casa Joya del Mar

Making a reservation

Payment options

Mexican Sales Tax

Cancellation and Refund Policy

Security Deposit

Frequently Asked Questions
& Policies

Casa Joya del Mar

Making a reservation

Payment options

Mexican Sales Tax

Cancellation and Refund Policy

Security Deposit

Frequently Asked Questions & Policies

Frequently Asked Questions
& Policies